POCKETINET INTERNET BROADBAND DISCLOSURES

PocketiNet provides this Internet Broadband Disclosure in order to address our customers’ questions regarding our internet-service delivery policies, agreements, and other information about our broadband Internet access services. Additionally, the Federal Communications Commission (“FCC”) requires that PocketiNet and other providers of broadband Internet access services disclose certain information regarding those Internet services.

The information required for disclosure under the FCC’s rules is found below and in the various policies and documents linked on this page. To help you locate what you need, we highlight below the items the FCC specifically calls for in the 2018 Restoring Internet Freedom Order.

 

NETWORK PRACTICES

PocketiNet does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The sections below provide an overview of PocketiNet’s network practices with respect to its broadband Internet access services.

 

BLOCKING

PocketiNet does not block or otherwise prevent end-user access to lawful content, applications, services, or non-harmful devices. PocketiNet does engage in reasonable network-management practices described below.

 

THROTTLING

PocketiNet does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. PocketiNet does engage in reasonable network-management practices described below.

 

AFFILIATED PRIORITIZATION

PocketiNet does not directly or indirectly favor some traffic over other traffic, including through techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

 

PAID PRIORITIZATION

PocketiNet does not directly or indirectly favor some traffic over other traffic, including through techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise. Our services are designed and managed with the intent to deliver to all customers their contracted level of performance.

 

NETWORK MANAGEMENT

PocketiNet manages its network with one goal: to deliver the best possible broadband Internet access service to all of its customers. To further this effort, PocketiNet uses reasonable network-management practices that are consistent with industry standards. PocketiNet uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement. These tools and techniques are dynamic and can and do change frequently.

 

Network-management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.

 

As the Internet and its related technologies continue to evolve, PocketiNet’s network-management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here and in other locations if we make significant changes to our network-management techniques.

 

PocketiNet currently does not maintain a separate system to assist with managing times of congestion. As our network technologies and usage continue to evolve, we reserve the right to implement a new congestion-management system if necessary and will provide updates here and elsewhere if such a system is implemented.

 

APPLICATION-SPECIFIC BEHAVIOR

PocketiNet provides its broadband Internet access service customers with full access to all lawful content, services, and applications that the Internet offers. PocketiNet does not block or rate-control specific protocols or ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.

 

DEVICE ATTACHMENT RULES

PocketiNet recommends our PocketiFi Managed WiFi and Router Service for the best possible Internet experience. However, other commercial Ethernet routers may also be used to access our broadband Internet service with varying performance based on the device’s capabilities. We recommend that any router used on the network possess the relevant UL and FCC certifications.

 

SECURITY

PocketiNet employs a number of practices to help prevent unwanted communications—such as spam—and protect the security of PocketiNet’s customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers to protect them from Denial-of-Service (DoS) attacks.

 

(Exact rate limits are not disclosed to preserve the effectiveness of these measures.) To further protect our customers, PocketiNet blocks a limited number of ports commonly used to send spam, launch malicious attacks, or steal customer information. PocketiNet conducts several security initiatives and offers security tools for our customers at our online security page. For more information, see List of Blocked Ports.

 

PERFORMANCE CHARACTERISTICS SERVICE DESCRIPTION

PocketiNet provides a detailed summary of its Internet-service performance containing information about speed and latency, as well as other related topics. We are continually upgrading our network to deliver state-of-the-art broadband services at the highest possible speeds available within our service area. Our team engineers and supports the network with the goal of consistently delivering service at the contracted speed for each service tier.

 

PocketiNet also provides a speed-test page so you can test your connection for yourself.

 

OTHER SERVICES ON OUR NETWORK

PocketiNet currently provides certain Metro-Ethernet enterprise business services (using IP-based technologies) to its customers over the same physical network used to deliver PocketiNet broadband Internet access service to residential and small- and medium-business customers. Our Metro-Ethernet services are not provided over the Internet but are provisioned with separate service capacity and delivered over separate service flows using Ethernet Layer 2 switching technologies.

 

These services are designed to protect the integrity and reliability of the PocketiNet Internet service, which is delivered on a best-efforts basis.

 

CONTACT INFORMATION

If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about PocketiNet Internet service, please contact PocketiNet at support@pocketinet.net. PocketiNet will review and promptly respond to all submissions.